Privacy Policy
Privacy Policy for Touring Mediterraneo Limited
At Touring Mediterraneo, accessible from www.touringmed.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by Touring Mediterraneo and how we use it and which is governed by this document.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Touring Mediterraneo is committed to protecting your personal data, in accordance with Applicable Law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, or as it is more commonly known, the General Data Protection Regulation (GDPR).
One of your rights under the GDPR is that you must be informed when your Personal Data is processed by any organisation. You also have the right to know the details and purposes of that processing. This Privacy Notice therefore describes our practices to the personal data of visitors of our website detailed above and make use of our online facilities.
This Privacy Policy applies only to our online activities and is valid for visitors to our website https://www.touringmed.com together with any exchanges of information via email with regards to the information that they which you shared and/or collect in Touring Mediterraneo. This policy is not applicable to any information collected offline or via channels other than this website.and/or email.
For all our services, Touring Mediterraneo as the Data Controller, having its address at 49/51, Tower Road Sliema SLM, 1609, Malta, is responsible for the processing of Personal Data it receives from you.
Consent
By using our website and/or send us information via email, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
Personal data we collect
Most of the Personal Data which we may collect about you through this website and our related online facilities and services, is given to us only if you choose to give it to us. Such information may be requested from you when you fill in a field (e.g. book a flight, manage your booking, sign up for our newsletter or fill in any other form with your questions and comments) or any other form or application downloaded through or from Touring Mediterraneo Website. If you send us emails, then the personal data we process will depend on what you send us in the email. The below sections provide further information as to which data is collected through specific means:
When you register for any of our services, you may provide us with:
Your personal details, including your address, email address, phone number and date of birth.
Your account login details, such as your username and the password you chose.
When you browse our website, we may collect:
Travel preferences.
Information about your browsing behaviour on our website.
Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
When you book and buy our travel services, we may collect:
Passenger information, passport details, other ID document details.
Insurance details.
Any specific dietary or meal requests.
Information about your browsing behaviour on our website.
Information about when you click on one of our adverts, including those shown on other organisations’ websites.
Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
When you contact us, we may collect:
Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
Details of emails and other digital communications we send to you
Your feedback and contributions to customer surveys and questionnaires.
Personal data you provide about other individuals:
We use personal data about other individuals provided by you, such as those people on your booking.
By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
All personal data provided by you to us, by means of the use of our website or via email, is held securely by means of data encryption and password protection.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
To Improve, personalize, and expand our website
Manage and improve our services and day-to-day business
Understand and analyse how you use our website
Develop new products, services, features, and functionality
Communicate and interact with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
You don’t have to give us any of this personal information but if you don’t, you may not be able to use our site or all of the services we offer on the site, and you are unlikely to receive an optimal customer experience.
Sharing personal data
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. It is not our business to do so – and we want to earn your trust and confidence.
However, we share your data with the following categories of entities as an essential part of being able to provide our services to you:
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud;
Companies that are involved in the process of the provision of services to you, such as payment service providers,, transport companies, etc.
Professional service providers, such as marketing agencies, advertising partners and website hosts who service us in turn to operate our business;
In most circumstances, we will not disclose personal data without authorisation. However, there may be occasions where we might have to – e.g. with a court order, to comply with legal requirements, and specifically in relation to our services, to satisfy a legal request to state authorities at the point(s) of departure and/or destination for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. We may also be obliged to provide your data for the proper administration of justice, to protect your vital interests, to fulfil your requests, to safeguard the integrity of the relevant websites operated by us or by such related entities or in the event of a corporate sale, merger, reorganisation, dissolution or similar event involving us and/or our subsidiaries and related entities.
When we do share data, we do so on an understanding with the other entities that the data is to be used only for the purposes for which we originally intended.
Protecting your personal data
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure, which measures include: firewalls, physical access restrictions, back-up and secure servers.
Specifically in relation to our website, we use HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.
We do our best to keep information you disclose to us secure. However we can’t guarantee or warrant the security of any information which you send to us. Please understand however, that no system is perfect or can guarantee that unauthorised access or theft will not occur.
The security of your data also depends on you. Where we have given you or where you have created a password, a username and/or other identification information for access to certain services, you are responsible for keeping these details confidential and should not be disclosed to or shared with anyone. When you do disclose any of these details, you are solely responsible for all activities undertaken where they are used.
Data retention
We will retain your personal data for only as long as it is necessary for the purposes set out in this Privacy Notice. We may also keep hold of some of your information if it becomes necessary or required to meet legal and regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymize this data.
Log Files
Touring Mediterraneo follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Touring Mediterraneo uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read the Cookies article on Terms Feed website.
Social media features
Our websites may contain social media features such as Facebook that have their own privacy notices. Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Touring Mediterraneo.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Touring Mediterraneo, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Touring Mediterraneo has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Touring Mediterraneo's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Please appreciate that the rights must be exercised within some limitation – for example, if you ask us for information we can only give you what relates to you and not what relates to other persons. When we receive requests, we may also request that you identify yourself and provide documentation or information for verification (we would not want to disclose information to the wrong person). Unreasonable requests may be subjected to a reasonable fee or refusal to respond.
Legal basis for processing personal data
We will only collect and use your personal data if at least one of the following conditions applies:
You have given your consent;
The processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract;
The processing is necessary for us to comply with a legal obligation;
The processing is necessary to protect your vital interests or those of another individual;
The processing is in the public interest;
The processing is necessary for the purposes of the legitimate interests pursued by Us or by a third party.
Children / Minor's Information
Another part of our priority is adding protection for children/minors while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Touring Mediterraneo does not knowingly collect any Personal Identifiable Information from children / minors under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
If you under the age of 18 years old, please get your parent/guardian’s permission before you provide any personal information to us. We will need to process personal data relating to parents or guardians in that case – and we may also need to request for verification documentation to ensure that consent is given or authorised by the holder of parental responsibility.
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